User feedback — things to fix
Last sync: 2026-04-22 16:23 UTC
· Analysis generated: 2026-04-22 16:24 UTC
33
Total comments
4
Negative
14
Positive
13
Neutral
2
Spam filtered
Priority actions for the team
Based on 31 comments from the last 60 days.
high
Respond publicly to scam accusation and audit withdrawal denial cases
A public accusation that ForTraders refuses payouts by claiming 'you're not the one trading' is visible to every user who sees that ad. A non-response implies guilt. Internally, audit whether this denial reason is being applied inconsistently.
1 comments
high
Launch a proactive Trustpilot reputation strategy
A near-$25K purchase was abandoned because of Trustpilot reviews. External review platforms are actively suppressing conversions. Respond to negative reviews, solicit reviews from successful withdrawers, and consider linking Trustpilot score in ads.
1 comments
medium
Add pricing directly to ad creatives or comment replies
Two users expressed frustration at not seeing prices in ads or comment responses. Directing users to the website to find pricing is a conversion leak. Showing starting prices in the ad itself (or replying with a price table) reduces friction.
2 comments
low
Amplify authentic positive withdrawal testimonials in ad comments
The only substantive positive comment ('For traders is the best. They do pay') directly counters payout fear — the #1 trust blocker. Pinning or boosting similar organic testimonials under ads about payouts would act as real social proof.
1 comments
What people complain about
Grouped by theme. Click a comment to reply on Facebook.
A user publicly claims ForTraders refused to pay them after submitting a withdrawal, citing the reason that 'you're not the one trading.' This is a direct fraud/scam allegation appearing under a paid ad. Even a single comment like this, visible to cold audiences, can suppress conversions significantly.
"Then you submit everything to withdraw and they don't pay because they say you're not the one trading."
Original (es): Luego que pasas todo para retirar not pagan por dicen que no eres el que opera
A prospect directly states they were about to buy a $25K live account but backed out after reading Trustpilot reviews about payment issues and account blocks. This is a high-value conversion lost due to off-platform reputation. It also signals that negative external reviews are being amplified by ad exposure.
"With all those bad reviews about payments and account blocks on Trustpilot... I was about to buy a live one for 25k."
Original (es): con todas esas malas opiniones (iguales) que lei en trustpilot que leí sobre los pagos y bloqueos de cuenta....me deja mucha dudas, estaba a punto de comprar una en live de 25k
Two users complained about lack of pricing transparency: one was shocked by the $99 cost for virtual capital, another explicitly called out that ForTraders' reply didn't include the actual price. Directing users to a website instead of answering directly is a friction point that loses prospects mid-funnel.
"But they don't say exact price."
Original (es): Pero no dicen precio exacto
"$99 for virtual capital 😔"
Full written overview
## TL;DR
Signal is thin — 31 non-spam comments over 60 days, most of them low-engagement praise or noise. However, three real complaints stand out and deserve immediate attention: a scam accusation around payment refusals, a Trustpilot-driven trust crisis stopping a near-purchase, and opaque pricing in ads. Everything else is largely positive or conversational.
## Trust & Payout Concerns (Highest Priority)
Two separate comments — one accusing ForTraders of refusing payouts by claiming "you're not the one trading," another citing bad Trustpilot reviews about payments and account blocks as the reason for abandoning a $25K account purchase — point to a credibility problem. Even with zero likes, these comments appear directly under ads and are visible to cold prospects. The Trustpilot comment is especially damaging: it shows external reputation is actively killing conversions.
## Pricing Transparency
Two users complained that ads and responses don't show actual prices. One expressed sticker shock at $99 for virtual capital. These are easy friction points to fix — clearer pricing on ads or landing pages would reduce drop-off.
## Positive Sentiment Exists but Is Shallow
The majority of comments are short praise ("Best," "Good," "Cool company") with zero likes. While encouraging, this is not defensible social proof. One organic comment about a successful withdrawal ("For traders is the best. They do pay") is the only substantive positive signal — and it's the kind of content that should be amplified.
## Volume Note
With only 31 comments in 60 days, the dataset is too small for statistical confidence. Priorities below reflect severity of individual signals, not volume.